How much resources can I create for my account?   

The amount of resources you can create is limited by the quotas of your account for each Region.

Your quotas are available on Cockpit: 

  • On the homepage.
  • On the My limits  page.

For more information, see Getting Information About Your Account and Quotas.


How can I get my account ID? 

Your account ID is available on Cockpit, from the Personal information & Access keys  page. For more information, see Getting Information About Your Account and Quotas.



How can I get the endpoint required to access the 3DS OUTSCALE Cloud?    

Endpoints are URLs that provide an entry point to a Cloud service, and depend on the service and Region you want to use. To reduce latency, each service has a specific endpoint for each Region where it is available.

An endpoint URL has the following format: https://service.region.domain

  • Service: FCU, LBU, EIM, ICU, DL, OOS, OSU
  • Region: eu-west-2, us-east-2, us-west-1, cloudgouv-eu-west-1, ap-northeast-1
  • Domain: outscale.com

For more information about available endpoints, see Regions, Endpoints and Availability Zones Reference.


How can I contact the 3DS OUTSCALE technical support?   

Our Support team is available via phone, email or the Internet:


When opening a new support ticket, you must provide the following information:

  • The Cloud Region the issue is related to (for example, eu-west-2)
  • The account ID or email associated with the account ID
  • The timestamp with timezone (UTC is preferred) of the incident
  • The ID of all the resources in the Cloud this ticket refers to (for example, i-xxxxxxx or ami-xxxxxxx).
  • Tools used with their version

For more information, see Technical Support.


What are the Windows specific features in the 3DS OUTSCALE Cloud?    

 The main Windows-specific features and tasks are the following: 

  • Instances 
    • Stopping a Windows instance
    • Accessing a Windows instance using remote desktop applications
    • Accessing a Linux instance using Windows PuTTY
    • Installing Virtio drivers
  • OMIs
    • Using a Windows-only OMIs
    • Creating an OMI from a Windows instance 
  • Volumes 
    • Extending the storage capacity of a volume of a Windows instance 
    • Attaching volumes on a Windows instance  

For more information, see Windows Reference.


Windows® is a registered trademark of Microsoft Corporation in the United States and/or other countries.