Infrastructure Maintenance

Scheduled events are planned maintenance tasks that can affect one or more of your virtual machines (VMs).

A scheduled event can have one of the following codes:

  • System-reboot: Instances will be affected by software upgrade or hardware maintenance.

  • System-maintenance: Instances will be affected by network or power maintenance, and may be temporarily unavailable.

To know which VMs are affected by a scheduled event, see Getting Information About Your Instances > Status.

TINA Upgrade

When a new version of our Cloud orchestrator TINA is available, maintenance is planned to install it in all Regions of the OUTSCALE infrastructure. These maintenance tasks are planned in the following order:

  1. us-west-1

  2. ap-northeast-1

  3. us-east-2

  4. eu-west-2

  5. cloudgouv-eu-west-1

An email is sent to impacted customers:

  • One week before maintenance

  • 24 hours before maintenance

  • At the beginning of maintenance

  • At the end of maintenance

To receive notifications, remember to update the email address associated with your account. For more information, see Modifying Your Personal Information and Password.

A TINA upgrade takes three hours for each Region. During this maintenance, the APIs are unavailable for 30 minutes. This downtime causes a 503 HTTP code when requesting the API and when connecting to Cockpit.

Hardware Maintenance

To keep the infrastructure up-to-date and ensure top-quality service, we regularly plan hardware maintenance on hypervisors in all our Regions.

Impacted customers receive an email notification, including the list of their impacted VMs and the associated support ticket for tracking:

  • At least two weeks before maintenance

  • One week before maintenance

  • 24 hours before maintenance

If these VMs are still in the running state during maintenance, they will be automatically stopped.

To prevent this, we strongly recommend stopping and starting the VMs before the date of the maintenance. This automatically transfers them to another hypervisor in the same Region that will not be affected by maintenance. You can transfer your VMs to another hypervisor as soon as you receive the maintenance notification email. For more information, see Stopping and Starting VMs.

If you do not transfer your VMs, they will be force stopped during maintenance, which causes an interruption of the applications they contain and may damage your data. If your VMs have non-persistent configurations, the applications may not restart properly.

To receive notifications, remember to update the email address associated with your account. For more information, see Modifying Your Personal Information and Password.

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